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Returning Items

Returning an item by post

Returning an item by post

To return an item by post, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.uk%2fhelp-centre%2freturns-and-exchanges%2freturning-an-item-by-post&lgsku=Returning%20an%20item%20by%20post&rk=1&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=fh32Z%3ao%3aU6Y5tDZR&method=and&isort=score&view=list
Returns within the UK

Returns within the UK

You can return items purchased online if they arrive damaged, incorrect (not as described) or you have changed your mind.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.uk%2fhelp-centre%2freturns-and-exchanges%2freturns-within-the-uk&lgsku=Returns%20within%20the%20UK&rk=2&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=JCgBcouuutuCGE82&method=and&isort=score&view=list
International returns

International returns

On international orders, we offer a refund for damaged, faulty or incorrect items received, or

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.uk%2fhelp-centre%2freturns-and-exchanges%2finternational-returns&lgsku=International%20returns&rk=3&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=jhV%3a0nV9jXjzAONY&method=and&isort=score&view=list
Change of mind

Change of mind

If you change your mind about a purchase, you can return the item.

Category
Returns & Exchanges
URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.uk%2fhelp-centre%2freturns-and-exchanges%2fchange-of-mind&lgsku=Change%20of%20mind&rk=4&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=4tSGI6BNMgpI7U0R&method=and&isort=score&view=list
Product repairs

Product repairs

…and will be returned to you. We will also contact you if your gear cannot be repaired or where repair will incur a fee. The typical turnaround time for repairs is 10 days, but may take longer during periods of high volume. For more information on returning your item, see Returns & Exchanges.

Category
Product Information
URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=https%3a%2f%2fwww.kathmandu.co.uk%2fhelp-centre%2fproduct-information%2fproduct-repairs&lgsku=Product%20repairs&rk=5&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=zkdrhokPBapF0YSz&method=and&isort=score&view=list
Recovery Tag - ReturnMe

Recovery Tag - ReturnMe

…lost items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using the unique identification number. When someone finds your item, the tag’s message “return for reward”…

URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=http%3a%2f%2fwww.kathmandu.co.uk%2frecovery-tag-returnme.html&lgsku=61763%2f&rk=6&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=Y0qTecdi4DilWs1m&method=and&isort=score&view=list
£7.99
Member's Price £7.19
Recovery Tags - ReturnMe

Recovery Tags - ReturnMe

…lots items back to you. More than 80% of items protected by ReturnMe™ are returned to owners within 24 hours. Here’s how it work. You activate your tag online using the unique identification number. When someone finds your item, the tag’s message “return for reward”…

URL
http://gear.kathmandu.co.uk/search?p=R&srid=S4-2LON2P&lbc=kathmanduuk&w=Returning%20Items&url=http%3a%2f%2fwww.kathmandu.co.uk%2frecovery-tags-returnme.html&lgsku=61764%2f&rk=7&uid=557461964&sid=2&ts=custom&champclick=1&SLIPid=1532255746075&rsc=fkeC3bNAFxsikrv2&method=and&isort=score&view=list
£19.99
Member's Price £17.99
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